Terms of Service.

By using QuickVisitMD you agree to these Terms of Service. If you do not agree, do not submit a request or use the service.

QuickVisitMD is operated by Ankur Sunildatta Fadia PLLC d/b/a QuickVisitMD. The service provides asynchronous, physician-reviewed evaluation and treatment for selected low-acuity adult concerns. You acknowledge and agree that:

• The service is for adults 18 years of age or older only.
• You must be physically located in Virginia or West Virginia at the time of the request and when the physician acts on it.
• The service is not for emergencies. Call 911 or go to the nearest emergency department for emergencies.
• The service does not prescribe controlled substances (schedules II-V).
• The service can refill many routine, non-controlled medications when it is safe and clinically appropriate after a visit, but does not provide ongoing or long-term medication management for chronic conditions.
• The service does not provide weight-loss programs, wound care, chronic pain management, disability or FMLA paperwork, DMV/FAA/DOT examinations, medical cannabis certifications, imaging orders, or laboratory requisitions.
• The service is self-pay and does not bill insurance.

You understand that QuickVisitMD is primarily an asynchronous secure-message service. There is no live video visit or in-person examination. For patients physically located in West Virginia, a brief real-time identity-verification call — a short physician-conducted call to confirm who you are — is included as required by state law; the clinical evaluation of your concern remains asynchronous. Compared to in-person care, telemedicine has inherent limitations, including:

• No physical examination, vital signs, or point-of-care diagnostics.
• Reliance on the accuracy and completeness of the information you submit.
• Delay between when you send information and when a physician reviews it.
• Possibility that the physician may be unable to reach a diagnosis or may recommend in-person evaluation instead.
• Technology failures, outages, or delivery delays.

You accept these limitations and the associated risks in exchange for the convenience of asynchronous care.

Payment does not guarantee treatment, medication, or a prescription. The physician may ask follow-up questions, recommend in-person care, or decline the request when online treatment is not appropriate.

If the physician determines a prescription is clinically appropriate, you acknowledge that:

• All medications carry risks, including allergic reactions, side effects, and drug interactions.
• The physician relies on the accuracy and completeness of the medication, allergy, and medical history information you provide. Incomplete or inaccurate information may increase your risk of an adverse event.
• You are responsible for reading the medication guide and consulting the dispensing pharmacist with any questions before taking the medication.
• QuickVisitMD can refill many routine, non-controlled medications when it is safe and clinically appropriate after a visit, but does not provide dose adjustments for chronic therapy or ongoing medication management. You must follow up with a local provider for continued or chronic medication needs.

QuickVisitMD may use artificial intelligence (AI) and automated tools to assist with intake processing, documentation drafting, and translation. You acknowledge and agree that:

• AI does not make clinical decisions. All diagnoses, treatment plans, prescriptions, and clinical determinations are made by a licensed physician who personally reviews your request.
• AI-generated summaries, suggestions, and drafts are tools that assist the physician and are subject to the physician's independent clinical judgment before any action is taken.
• Direct identifiers (name, email, phone number, home address) are not sent to AI services. Clinical information necessary for documentation — including age, sex, symptoms, medications, allergies, medical history, and intake responses — is sent to generate physician note drafts and patient instructions. Free-text clinical narratives you write may contain information you voluntarily include. All AI-generated content is reviewed and approved by the treating physician.

You select a response window at checkout. The guaranteed response window runs around the clock, 24/7, every day, weekends included. Standard is within 6 hours, Priority is within 3 hours, and Rush is within 1 hour.

• Clock pause for physician questions. If the physician requests additional information or clarification from you through the secure portal, the response window clock pauses until you reply. Time spent waiting for your response does not count against the guaranteed window.
• On-time guarantee. If the guaranteed response window is missed, the fee is reduced to the next lower tier. If the Standard window is missed, the fee is refunded in full. You do not need to request this: if a response window is missed, the physician reviews the request and processes the appropriate fee adjustment.
• Out of scope before review. If a paid request is clearly out of scope before physician review begins, the fee is refunded in full.
• After review begins. Once physician review has started, the fee is generally non-refundable, even if you are directed to a higher level of care, except for the on-time response guarantee and duplicate or technical billing errors.

The QuickVisitMD Concierge Club™ is an optional, self-pay membership (it is not insurance) for adults in Virginia and West Virginia. It is billed as a recurring subscription — monthly, annual, or household — that automatically renews at the then-current price each period until you cancel. Membership changes your price and queue priority only; it never determines eligibility, and a membership is never required to be seen.

• Cancel anytime. You may cancel at any time from your account or by contacting support. Cancellation stops all future renewals.
• No refunds on cancellation. Recurring membership and subscription charges are non-refundable. When you cancel, you are not refunded for the current billing period or any prior period.
• Access continues through the period you paid for. After you cancel, you keep all member benefits and member pricing through the end of the billing period you have already paid for. The subscription then stops and does not recur or charge you again.
• Per-visit fees are separate. Member per-visit fees are charged per visit and follow the per-visit refund and on-time response terms above; the recurring membership fee itself is non-refundable as described in this section.

QuickVisitMD is a self-pay practice and does not accept or bill insurance. As required by the No Surprises Act (Public Law 116-260, Division BB, Title I), uninsured or self-pay patients have the right to receive a Good Faith Estimate of expected charges before receiving care. QuickVisitMD displays its fixed pricing on the pricing page and at checkout. A written Good Faith Estimate is generated at checkout before payment and is available for download through the secure patient portal. If you are billed for more than the Good Faith Estimate, you may dispute the bill. For questions or disputes, call 1-800-985-3059 or contact admin@quickvisitmd.com or visit cms.gov/nosurprises.

QuickVisitMD is a self-pay practice and does not bill insurance, submit claims, or accept assignment for services delivered through this platform. The asynchronous store-and-forward telehealth services provided through QuickVisitMD are a non-covered service under Medicare, Medicaid, and TRICARE (including Medicare Advantage). Because these are non-covered services, no claim is required or submitted to those programs, and you pay directly for the visit.

If you have commercial (private) insurance or are uninsured, you may request a superbill for the visit — an itemized statement showing the physician’s National Provider Identifier, the applicable online digital evaluation-and-management CPT code (99421-99423, assigned by the physician’s cumulative time), and the ICD-10 diagnosis code(s) — and submit it to your own insurer to seek out-of-network self-reimbursement. QuickVisitMD does not submit the claim for you, does not guarantee any reimbursement, and is not responsible for how your plan adjudicates it; out-of-network coverage varies by plan and many plans do not reimburse asynchronous telehealth.

If you are enrolled in Medicare, Medicaid, or TRICARE (including Medicare Advantage), QuickVisitMD does not provide a superbill, because the service is non-covered and there is no payable claim; you will instead receive an itemized coded receipt for your own records. You acknowledge that using QuickVisitMD is a private-pay arrangement, separate from and outside your government benefits, and that these programs will not reimburse you for services obtained through this platform. Any itemized receipt or superbill may be used to substantiate payment from a health savings account (HSA) or flexible spending account (FSA), subject to your account administrator’s rules.

The physician providing care through QuickVisitMD owes the same duty to exercise reasonable care, diligence, and skill as would apply to an in-person encounter, consistent with the accepted standard of care in Virginia and West Virginia. The asynchronous delivery modality does not reduce the physician's professional obligations.

Your intake answers, messages, photographs, clinical documentation, and after-visit summary are maintained as part of your medical record. QuickVisitMD retains adult medical records for a minimum of 10 years, which exceeds both Virginia's minimum retention period (6 years) and West Virginia's minimum retention period.

You may request a copy of your medical record at any time through the medical records request page, through the secure patient portal, or by emailing admin@quickvisitmd.com. Requests are processed within 30 days as part of our records access commitment. There is no fee for electronic copies of your records.

You agree to provide accurate information, including identity, current location, and health information relevant to the request. You are responsible for keeping your portal credentials confidential. Misrepresentation may result in cancellation of the request without refund and termination of your account.

You may close your account at any time by emailing admin@quickvisitmd.com. We may suspend or terminate your account with reasonable notice for abuse, misrepresentation, non-payment, or misuse of the service, and immediately for conduct that threatens the safety or integrity of the service. Termination does not relieve either party of obligations that by their nature survive, including record retention, payment for services rendered, and limitations of liability.

The QuickVisitMD name, logo, site content, and software are owned by QuickVisitMD and its licensors. You may not copy, modify, or redistribute site content except as permitted by law.

The service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure against every risk.

To the fullest extent permitted by law, in no event shall QuickVisitMD, its physicians, officers, employees, contractors, or affiliates be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to the service. For claims relating to the platform, website, software, billing, or non-clinical aspects of the service, the aggregate liability of QuickVisitMD is capped at the total fees you paid to QuickVisitMD in the 12 months preceding the event giving rise to the claim.

Professional negligence carve-out. Nothing in these Terms is intended to limit or waive any rights or remedies you may have under Virginia or West Virginia law for claims of professional medical negligence (medical malpractice). Such claims are governed by the applicable state medical malpractice statutes, including any caps, procedures, or panels established by law, and are not subject to the aggregate liability cap stated above.

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Subject to the arbitration clause below, you agree that any action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in Virginia, and you consent to personal jurisdiction and venue in those courts.

Any dispute, claim, or controversy between you and QuickVisitMD arising out of or relating to the service or these Terms — except claims of professional medical negligence (medical malpractice), which are governed by applicable state law and any required pre-suit procedures — shall be resolved by binding individual arbitration administered by a nationally recognized arbitration provider under its consumer rules, seated in Virginia. You and we waive any right to a jury trial and to participate in a class, collective, or representative proceeding for arbitrable claims. This clause does not prevent either party from seeking small-claims relief or injunctive relief for intellectual-property misuse.

Opt-out. You may opt out of binding arbitration by emailing admin@quickvisitmd.com with the subject line "Arbitration Opt-Out" within 30 days of first creating your account or first agreeing to these Terms, whichever is earlier.

We may update these Terms from time to time. Material changes will be announced with at least 14 days' advance notice by posting the revised Terms on this page and updating the effective date. Your continued use of the service after the effective date constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to admin@quickvisitmd.com. Contact us via secure portal message for written requests.

You agree to indemnify, defend, and hold harmless QuickVisitMD, its physician, officers, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: ​(a) your breach of these terms;​(b) your use of the service for unlawful purposes; ​(c) your violation of any third-party right; or ​(d) any information you provide that is false, misleading, or inaccurate.

This indemnification does not apply to, and you are not required to indemnify any party for, claims arising from the physician's own professional medical negligence or willful misconduct.

We are not liable for any failure or delay in performing our obligations under these terms due to events beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, governmental action, cyberattacks, power outages, pandemics, or internet service disruptions, provided we resume performance as soon as reasonably feasible after the event subsides.

If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, that provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

We may assign our rights and obligations under these terms to any successor, acquirer, or affiliate without prior notice to you. You may not assign or transfer your rights or obligations under these terms without our prior written consent.

By using QuickVisitMD and checking the consent boxes during intake, you consent to transact business electronically, in accordance with the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and the Virginia Uniform Electronic Transactions Act (Va. Code § 59.1-479 et seq.). Specifically:

• You agree to receive documents, notices, disclosures, and communications from QuickVisitMD electronically, including your Good Faith Estimate, after-visit summary, and any updates to these Terms.
• Your electronic acceptance of these Terms and consent checkboxes constitutes a legally binding signature with the same force and effect as a handwritten signature.
• You may withdraw consent to electronic records at any time by emailing admin@quickvisitmd.com, but doing so may prevent you from using the service.
• To access electronic records, you need a modern web browser with internet access and an active email address.

The failure of QuickVisitMD to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by QuickVisitMD. No single or partial exercise of any right or remedy shall preclude further exercise of that or any other right or remedy.

The section headings in these Terms are for convenience only and have no legal or contractual effect.

These terms, together with the Privacy & Confidentiality Notice, Telehealth Informed Consent, and Accessibility Statement, constitute the entire agreement between you and QuickVisitMD regarding your use of the service. All prior or contemporaneous negotiations, representations, warranties, and understandings are superseded.