A few clear answers before you begin.

Will a doctor actually treat my issue?

Yes, if your problem is safe to check online. Ankur Fadia, MD treats every visit himself — he's the only doctor at this practice. When it's the right treatment, he can also write prescriptions for medicine that is not a controlled substance (a tightly restricted drug, like strong pain pills).

How fast will I hear back?

You choose your speed before you submit — Standard answers within 6 hours, Priority within 3 hours, or Rush within 1 hour. With Rush, your prescription can reach your pharmacy in as little as 1 hour. Filling out your visit takes about five minutes. You'll get a message in your secure portal as soon as the doctor finishes your review.

When does the clock start, and when does it stop?

Your clock starts the moment you submit and runs around the clock, any time of day or night. It stops one of two ways: when your prescription is sent to your pharmacy, or when the doctor decides no prescription is right and sends you your care plan instead. See our Terms for more detail.

Do I need a live phone or video visit?

No. You do not need to go to an office, get on a video call, or keep an appointment. Your visit happens through secure messages from start to finish. The doctor may send you follow-up questions, or may tell you to get in-person care if that's safer. The telehealth consent you review before you pay explains exactly how your visit works.

What happens if a request is not appropriate?

We'll tell you and send you to the right place instead of treating it online. This happens if your problem needs in-person, urgent, or emergency care.

What happens after I submit a request?

A doctor reviews your request and emails you once your update is ready. Then sign in to your secure portal. There you'll find your diagnosis, your plan, your next steps, and any prescription details.

Is this a replacement for primary care?

No — we don't replace your primary care physician. We do handle certain primary care online, asynchronously, for a defined set of conditions listed on our conditions page, including ongoing care with regular check-ins. Anything needing a hands-on exam or in-person testing still belongs with a local clinician.

Can you see my child?

Yes, for children ages 4 to 17, but only for a short list of common conditions. A parent or legal guardian must start the visit, confirm they can legally consent to the child's care, and give the child's current weight so medicine can be dosed correctly. We do not see children under 4 online. Some conditions need an older minimum age, and a few services stay adults-only. If we see any warning sign, we send the child to in-person or emergency care instead of treating them online.

Do I need to create an account to get started?

No. Start right away: answer a few quick questions to check if we can treat you, choose how fast you want a response, and fill out one short intake form.

Can I get refills or controlled medications?

Controlled medications: no. We do not prescribe Schedule II–V drugs — medicines the government controls closely because they can be misused, like strong pain pills — or incretin-based diabetes or weight-loss drugs. There are no automatic refills for these. Non-controlled refills: yes, in a limited way. If you already take a routine, non-controlled medicine and are stable on it, we can give you a one-time bridge refill. This covers a short gap while you reconnect with the doctor who manages that medicine. We also have a few specific continuation options, each with its own safety check. A thyroid medicine refill needs a TSH blood test (a thyroid hormone test) from the past 12 months. A stable-asthma inhaler refill is available if your asthma is stable. A statin (cholesterol medicine) refill needs a lipid panel (a cholesterol blood test) from the past 6 months. A blood-pressure medicine refill needs recent home blood pressure readings. Each option needs its matching recent result or check-in — never an automatic renewal — and none covers long-term management of medicine that needs close lab or level monitoring. Some ongoing-care lanes on our conditions page — including gout prevention and PrEP — require their own current labs on their own review schedule, and are available only when the doctor determines the required testing and follow-up can be completed safely. New medicines are given as a single course or a small starter supply. If your symptoms continue, come back, or change, you'll need a new doctor review first.

What if I am outside Virginia or West Virginia when I submit?

Please be physically in Virginia or West Virginia both when you submit your request and when the doctor reviews it, even if you live somewhere else. We cannot review requests sent from outside these two states.

What is the refund policy?

If your request doesn't fit online care, and a doctor hasn't started reviewing it yet, you get a full refund. Once a doctor starts the review, the fee is usually not refundable — even if you're sent to a higher level of care — except for duplicate charges or technical billing errors. See our Terms for full details.

Will my information stay private and confidential?

Yes. QuickVisitMD voluntarily protects all patient information to HIPAA-level privacy and security standards. HIPAA is the federal law that protects the privacy of your medical information. We also follow any state privacy laws that apply.

Can I email the practice about symptoms?

No. Please send symptoms, photos, prescription requests, and urgent concerns through the website's request form instead. Our admin email is only for billing, medical records, privacy, or website questions.

How do I request my medical records?

Are work or school excuse notes included?

Yes, in two ways. First, the doctor can add a basic work or school note to any visit when it's medically appropriate. Second, you can request a note by itself — a small, separate visit for when a note is all you need. Either way, we only give a note when it is medically appropriate, and we can't guarantee one every time. Every note carries a verification code so an employer or school can confirm it at quickvisitmd.com/verify-note. The code never expires, and it can be checked as many times as needed — HR, a manager, and payroll can each confirm the same note.

Do you complete insurance forms or other paperwork?

No, we do not handle insurance paperwork. QuickVisitMD is self-pay, which means you pay us directly. We do not bill your insurance, file claims, handle prior authorizations (insurance pre-approval), or do pharmacy-benefit paperwork. What we do provide, on request, is a superbill. This is an itemized receipt with the doctor's ID number (NPI), the visit's billing code (CPT), and your diagnosis code (ICD-10). Commercial or uninsured patients can send it to their own plan for possible out-of-network reimbursement. Whether you're reimbursed depends on your plan and is not guaranteed. Medicare, Medicaid, and TRICARE patients get an itemized coded receipt instead of a superbill, because these online visits are not a covered service under those programs. Either document works for an HSA or FSA (health savings or flexible spending account). We do not complete custom forms like FMLA, disability, accommodation, return-to-work, or other exam-based paperwork.

Can I pay with HSA/FSA, and can I get a superbill for my insurance?

Yes to HSA/FSA — your health savings or flexible spending card works at checkout, and you'll get an itemized coded receipt for your records. QuickVisitMD is self-pay and does not bill your insurer for you. If you have commercial (private) insurance or no insurance, you can request a superbill instead: an itemized statement with the doctor's ID number (NPI), your visit's billing code (CPT: online digital E/M, 99421-99423), and your diagnosis code (ICD-10). You submit that yourself to your plan for possible out-of-network reimbursement, and whether you're reimbursed depends on your plan — it's not guaranteed. If you're enrolled in Medicare, Medicaid, or TRICARE (including Medicare Advantage), these online visits aren't a covered service under those programs, so there's no claim to file. You'll get an itemized coded receipt instead, which still works for HSA/FSA.