Will a doctor actually treat my issue?
Yes — when your concern fits and is safe to review online. Every visit is handled personally by Ankur Fadia, MD, the only physician here, including non-controlled prescriptions when appropriate.
Frequently asked questions
A few clear answers before you begin.
Quick answers to the questions patients ask most.
How fast will I hear back?
Most visits take about five minutes to submit. You pick your speed — Standard, Priority, or Rush — when you start, and your prescription can reach your pharmacy in as little as 30 minutes. You'll get a secure portal message the moment your review is ready.
When does the clock start, and when does it stop?
Submit anytime. Your timer starts right away, day or night, and runs around the clock. It stops when your prescription is transmitted to your pharmacy — or, if the physician determines no prescription is appropriate, when that decision and your care plan reach you. See Terms for details.
Do I need a live phone or video visit?
No. Visits start and finish through secure messaging — no office visit, no video visit, and no appointment to keep. The physician may message follow-up questions or point you to in-person care if that is the safer answer. How your visit is conducted is described in full in the telehealth consent you review before you pay.
What happens if a request is not appropriate?
If your case needs in-person, urgent, or emergency care, we'll tell you and point you there instead of treating it online.
What happens after I submit a request?
A physician reviews it and emails you when your update is ready. Sign in to the secure portal to see your diagnosis, plan, next steps, and any prescription details.
Is this a replacement for primary care?
No. It's for a narrow set of common, low-acuity concerns that are safe to handle online.
Can you see my child?
Yes, for children ages 4 through 17, on a short list of selected everyday conditions. A parent or legal guardian starts the visit, confirms they have authority to consent to the child's care, and gives the child's current weight so any medicine can be dosed by weight. Children under 4 are not seen online, some conditions have a higher minimum age, and a few lanes stay adults-only. Anything with a warning sign is sent to in-person or emergency care rather than treated online.
Do I need to create an account to get started?
No. Start right away with a quick fit check, your chosen response time, and one short intake.
Can I get refills or controlled medications?
Controlled medications, no — we don't prescribe Schedule II–V drugs or incretin-based weight-loss or diabetes medications, and there are no automatic refills. Non-controlled refills, in a limited and structured way, yes. Besides a one-time bridge refill of a routine, non-controlled medication you already take and are stable on (to cover a short gap while you reconnect with the clinician who manages it), we now have a few dedicated continuation lanes with their own safety checks: a thyroid medication refill (with a TSH from the past 12 months), a stable-asthma inhaler refill, statin continuation (with a lipid panel from the past 6 months), and blood-pressure continuation (with recent home readings). Each of these requires the relevant recent result or check-in rather than an automatic renewal, and none covers chronic management of medications needing close lab or level monitoring. New medications are written as a single course or a limited starter supply; if symptoms continue, recur, or change, a new physician review is needed first.
What if I am outside Virginia or West Virginia when I submit?
Please be physically located in Virginia or West Virginia when you submit and when the physician reviews it — even if you live elsewhere. We're not able to review requests submitted from outside these states.
What is the refund policy?
If your request is outside scope before a physician reviews it, you get a full refund. Once review has started, the fee generally isn't refundable — even if you're directed to higher-level care — except for duplicate or technical billing errors. See Terms for details.
Will my information stay private and confidential?
Yes. QuickVisitMD voluntarily keeps HIPAA-level privacy and security protections for all patient information, handled as protected health information under HIPAA standards and applicable state laws.
Can I email the practice about symptoms?
No. The admin email is only for billing, records, privacy, or website questions. Send symptoms, photos, prescription requests, and urgent concerns through the website request flow instead.
How do I request my medical records?
Use the secure records request form on this site. Electronic copies are free. Records are processed within 30 days and delivered to your secure portal. Use the records request page.
Are work or school excuse notes included?
Yes, in two ways. A basic work or school note can be included with any visit when medically appropriate, at the physician's discretion. There is also a dedicated Work / school sick note visit as its own small product, for when a note is the main thing you need. Notes are still issued only when medically appropriate and aren't guaranteed. Each note carries a one-time verification code so an employer or school can confirm it.
Do you complete insurance forms or other paperwork?
QuickVisitMD is self-pay and does not bill insurance, submit claims, handle prior authorizations, or do pharmacy-benefit paperwork. We do provide a superbill on request: commercial or uninsured patients get an itemized superbill (physician NPI, the visit CPT code, and your ICD-10 diagnosis) to submit to their own plan for possible out-of-network self-reimbursement — reimbursement is plan-dependent and not guaranteed. Medicare, Medicaid, and TRICARE patients receive an itemized coded receipt instead, because asynchronous online visits are a non-covered service under those programs. Either document works for HSA/FSA. We do not complete custom forms like FMLA, disability, accommodation, return-to-work, or other exam-based paperwork.
Can I pay with HSA/FSA, and can I get a superbill for my insurance?
Yes to HSA/FSA — your health savings or flexible spending card works at checkout, and you'll get an itemized coded receipt for your account records. QuickVisitMD is self-pay and does not bill your insurer for you. If you have commercial (private) insurance or are uninsured, you can request a superbill — an itemized statement with the physician's NPI, your visit's CPT code (online digital E/M, 99421-99423), and your ICD-10 diagnosis — and submit it to your own plan for possible out-of-network self-reimbursement. Whether you're reimbursed is up to your plan and is not guaranteed. If you're enrolled in Medicare, Medicaid, or TRICARE (including Medicare Advantage), asynchronous online visits are a non-covered service under those programs, so there's no claim to file: you'll get an itemized coded receipt (fine for HSA/FSA) instead of a superbill.