Frequently asked questions
The goal is to answer the practical questions up front, without making you dig through policy language.
Yes, when the concern fits the practice and can be managed safely online. If you use QuickVisitMD, your issue is personally reviewed and treated by Ankur Fadia, MD, the only physician in this practice, including non-controlled prescriptions when appropriate.
You can submit a request any time. Response windows are measured only during posted service hours: daily, 6:00 AM-9:00 PM ET. After-hours requests start at the next posted service opening unless they are handled sooner. See Terms for response window policies.
QuickVisitMD is designed so most requests can start and finish through secure messaging, without an office visit or video chat. Patients in West Virginia will receive a brief physician audio call as required by state law. If more information is needed, you may be asked follow-up questions or directed to a more appropriate care setting.
The site is designed to screen early, but the clinical workflow should still reserve the right to decline and redirect when a case needs higher-acuity care.
A physician reviews your request and sends a secure email alert when your update is ready. After sign-in on the QuickVisitMD portal, you can view the diagnosis, plan, next steps, and any non-controlled prescription information when appropriate.
No. QuickVisitMD is for a narrow set of common, low-acuity adult concerns where online care can be safe and efficient.
No. The goal is to let you start right on QuickVisitMD with a quick fit check, your chosen response time, and one focused intake.
No. Controlled substances and refill requests are outside the scope of this service.
Usually no. Most prescriptions through QuickVisitMD are written as a single treatment course or a limited starter supply. If symptoms continue, recur, or change, a new physician review is usually required before more medication is prescribed.
You must be physically located in Virginia or West Virginia at the time of the request and when the physician reviews it, even if home is somewhere else.
If a paid request is clearly outside scope before physician review begins, the fee should be refunded in full. Once physician review has started, the fee is generally not refundable, even if you are directed to a higher level of care, except for duplicate or technical billing errors. See Terms for complete details.
QuickVisitMD voluntarily adopts and maintains HIPAA-level privacy and security protections for all patient information. Your information is handled as protected health information under HIPAA standards and applicable state health-record laws.
No. The administrative email is only for billing, records, privacy, website, or business questions. Symptoms, photos, prescription requests, and urgent concerns should instead go through the website request flow.
Use the secure records request form on this website. There is no fee for electronic copies. Records are processed within 30 days and will be available through your secure patient portal. Use the records request page.
No. QuickVisitMD does not handle prior authorizations, insurance medication paperwork, or pharmacy-benefit administrative work. This is a self-pay service, and any insurance follow-through is outside the scope of this service.
A basic work or school excuse note may be included when medically appropriate and issued at physician discretion. Notes are not guaranteed and are not sold separately from the medical decision itself.
No. QuickVisitMD does not complete custom paperwork or forms. A basic work or school note may be included when medically appropriate, but FMLA, disability, accommodation forms, return-to-work restrictions, insurance forms, and exam-based paperwork are outside the scope of this service.