Questions
The goal is to answer the practical questions up front, without making patients dig through policy language.
QuickVisitMD is designed to protect patient privacy, use secure systems, and handle your information as confidential medical information. Patient information is managed with applicable privacy rules in mind, including HIPAA obligations and Virginia health-record requirements where they apply.
Yes, when the concern fits the practice and can be managed safely online. The goal is to evaluate and treat common ailments online, including non-controlled prescriptions when appropriate.
No. QuickVisitMD is for a narrow set of common, low-acuity adult concerns where online care can be safe and efficient.
You can submit a request any time. The guaranteed response window runs during posted service hours, and after-hours requests start at the next business opening unless they are handled sooner.
Yes. QuickVisitMD offers an on-time response guarantee during posted service hours. If the guaranteed response window is missed, the fee is automatically reduced to the next lower tier. If the Standard window is missed, the fee is refunded in full.
No. QuickVisitMD is designed so most requests can start and finish without an office visit, phone call, or video chat. If more information is needed, you may be asked follow-up questions or directed to a more appropriate care setting.
No. The goal is to let you start right on QuickVisitMD with a quick fit check, your chosen response time, and one focused intake.
No. Public phone and email channels are for administrative matters only. Symptoms, photos, prescription requests, and urgent concerns should not be sent there and should instead go through the website request flow.
Records requests should go to the practice, not through the public care-request flow. If records are available electronically, they can be sent that way when appropriate. Portal access may be offered later, but it is not required just to request records.
A physician reviews your request, decides whether it fits this online service, and then sends a secure email alert when your update is ready. After sign-in on the QuickVisitMD portal, you can view the diagnosis, plan, next steps, and any non-controlled prescription information when appropriate.
No. Controlled substances and refill requests are outside the scope of this service.
Usually no. Most prescriptions through QuickVisitMD are written as a single treatment course or a limited starter supply. If symptoms continue, recur, or change, a new physician review is usually required before more medication is prescribed.
No. QuickVisitMD does not handle prior authorizations, insurance medication paperwork, or pharmacy-benefit administrative work. Treatment decisions are cash pay only, and any insurance follow-through is outside the scope of this service.
The patient must be physically located in Virginia at the time of request, even if Virginia is their home state.
If a paid request is clearly outside scope before physician review begins, the fee should be refunded in full. Once physician review has started, the fee is generally not refundable, even if you are directed to a higher level of care, except for the on-time response guarantee and duplicate or technical billing errors.
The site is designed to screen early, but the clinical workflow should still reserve the right to decline and redirect when a case needs higher-acuity care.
A basic work or school excuse note may be included when medically appropriate and issued at physician discretion. Notes are not guaranteed and are not sold separately from the medical decision itself.
Yes. Custom forms, repeated revisions, return-to-work restrictions, or other extended paperwork may require a separate paperwork fee if the request is accepted. The current custom paperwork fee is $50.