A few clear answers before you begin.

Will a doctor actually treat my issue?

Yes — when your concern fits and is safe to review online. Every visit is handled personally by Ankur Fadia, MD, the only physician here, including non-controlled prescriptions when appropriate.

How fast will I hear back?

Most visits take about five minutes to submit. You pick your speed — Standard, Priority, or Rush — when you start, and hear back from a physician in as little as 1 hour. You'll get a secure portal message the moment your review is ready.

When does the response clock start?

Submit anytime. Your response timer runs around the clock. Your response window starts right away, day or night. See Terms for details.

Do I need a live phone or video visit?

Usually not. Most visits start and finish through secure messaging — no office or video visit. West Virginia patients complete a brief real-time identity check (a short physician call to confirm who you are), as state law requires; the medical evaluation itself is still done asynchronously. The physician may message follow-up questions or point you to in-person care if needed.

What happens if a request is not appropriate?

If your case needs in-person, urgent, or emergency care, we'll tell you and point you there instead of treating it online.

What happens after I submit a request?

A physician reviews it and emails you when your update is ready. Sign in to the secure portal to see your diagnosis, plan, next steps, and any prescription details.

Is this a replacement for primary care?

No. It's for a narrow set of common, low-acuity adult concerns that are safe to handle online.

Do I need to create an account to get started?

No. Start right away with a quick fit check, your chosen response time, and one short intake.

Can I get refills or controlled medications?

Controlled medications, no — we don't prescribe Schedule II–V drugs. Refills, in a limited way, yes: a visit can include a one-time bridge refill of a routine, non-controlled medication you already take and are stable on, to cover a short gap while you reconnect with the clinician who manages it. We don't do ongoing or automatic refills, chronic medication management, or refills of medications that need regular lab monitoring. New medications are written as a single course or a limited starter supply; if symptoms continue, recur, or change, a new physician review is needed first.

What if I am outside Virginia or West Virginia when I submit?

You must be physically in Virginia or West Virginia when you submit and when the physician reviews it — even if you live elsewhere. Requests from outside these states can't be handled.

What is the refund policy?

If your request is outside scope before a physician reviews it, you get a full refund. Once review has started, the fee generally isn't refundable — even if you're directed to higher-level care — except for duplicate or technical billing errors. See Terms for details.

Will my information stay private and confidential?

Yes. QuickVisitMD voluntarily keeps HIPAA-level privacy and security protections for all patient information, handled as protected health information under HIPAA standards and applicable state laws.

Can I email the practice about symptoms?

No. The admin email is only for billing, records, privacy, or website questions. Send symptoms, photos, prescription requests, and urgent concerns through the website request flow instead.

How do I request my medical records?

Are work or school excuse notes included?

A basic work or school note can be included when medically appropriate, at the physician's discretion. Notes aren't guaranteed and aren't sold separately from the visit. Each note carries a one-time verification code so an employer or school can confirm it.

Do you complete insurance forms or other paperwork?

QuickVisitMD is self-pay and does not bill insurance, submit claims, handle prior authorizations, or do pharmacy-benefit paperwork. We do provide a superbill on request: commercial or uninsured patients get an itemized superbill (physician NPI, the visit CPT code, and your ICD-10 diagnosis) to submit to their own plan for possible out-of-network self-reimbursement — reimbursement is plan-dependent and not guaranteed. Medicare, Medicaid, and TRICARE patients receive an itemized coded receipt instead, because asynchronous online visits are a non-covered service under those programs. Either document works for HSA/FSA. We do not complete custom forms like FMLA, disability, accommodation, return-to-work, or other exam-based paperwork.

Can I pay with HSA/FSA, and can I get a superbill for my insurance?

Yes to HSA/FSA — your health savings or flexible spending card works at checkout, and you'll get an itemized coded receipt for your account records. QuickVisitMD is self-pay and does not bill your insurer for you. If you have commercial (private) insurance or are uninsured, you can request a superbill — an itemized statement with the physician's NPI, your visit's CPT code (online digital E/M, 99421-99423), and your ICD-10 diagnosis — and submit it to your own plan for possible out-of-network self-reimbursement. Whether you're reimbursed is up to your plan and is not guaranteed. If you're enrolled in Medicare, Medicaid, or TRICARE (including Medicare Advantage), asynchronous online visits are a non-covered service under those programs, so there's no claim to file: you'll get an itemized coded receipt (fine for HSA/FSA) instead of a superbill.