How does the visit work?
The doctor reads your answers and sends a plan. Change wet or dirty diapers right away. Clean the skin gently with water, or a wipe with no fragrance or alcohol. Pat dry, or let the skin air dry. Then put on a thick layer of zinc oxide paste or petroleum jelly, like icing on a cupcake. If the paste is clean, leave it and add more on top. Use a diaper that soaks up well. Do not make it tight. Do not use plastic pants.
What if the rash looks like yeast?
If the rash looks like yeast, the doctor may send a cream. Yeast is bright red with sharp edges and small red bumps nearby. The cream is nystatin or clotrimazole. Put it on the red skin in the morning and at bedtime for 7 days. Spread it gently. Do not scrub. Put paste over it. Finish all 7 days, then stop.
Do I need to send photos?
No. Please do not send photos of your child's diaper area. We do not need them. The doctor decides from your answers. We do not order any tests.
What should I not use on the rash?
Do not use antibiotic ointment, antiseptic creams, a steroid cream like hydrocortisone, or an antifungal cream from the store on the diaper area. Use a cream only if the doctor sends it. If the cream burns or stings, or you see hives without trouble breathing, stop it and message us. If you see swelling of the lips, tongue, or face, or hives with trouble breathing, stop the cream and call 911.
When should I get more help?
The plan lasts 7 days from the day you start it. We cannot add a cream, change a cream, or make the plan longer by message. If the rash is worse, or not better after 3 days, see a doctor in person within 3 days. If your child is not clearly better when the plan ends, or the rash comes back within 2 weeks, see your child's own doctor in person. If any warning sign on this page starts, get care as shown there. Do not wait for our reply.
What does it cost?
The visit price is shown before you pay. You pay the pharmacy for the cream. You buy the paste at a store.