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Diaper rash in children age 4 and older

This visit is for children age 4 to 17. For a baby or toddler, please see your child's doctor. We do not ask for photos of the diaper area.

Start a $59 online review for Diaper rash (age 4 to 17).

Diaper rash is red, sore skin under a diaper, pull-up, or brief. Urine, stool, wetness, and rubbing cause it. Yeast can make it worse. Most rashes get better with gentle care and a thick paste. We cannot treat babies or children under 4 here. Please see your child's own doctor in person. Adults can use our visit for skin-fold irritation.

If treatment is appropriate, your physician can send a non-controlled prescription to your pharmacy and provide portal instructions for the next step.

Quick facts

  • You must be physically located in Virginia or West Virginia at the time of request.
  • Starts at $59
  • No insurance needed
  • No app download
  • Physician review around the clock
  • Non-controlled prescriptions can be sent to your pharmacy when appropriate
  • A work or school note can be included when medically appropriate
  • Response times apply 24/7, every day

Common symptoms

  • Red, sore skin under a diaper, pull-up, or brief
  • Pink or red patches on the skin the diaper covers, while the skin folds look normal
  • Bright red, shiny patches with sharp edges, often worse in the skin folds
  • Small red bumps near the edge of a bright red rash (this can be yeast)

May fit online care

  • Adults & children 4+ (with a parent or legal guardian)
  • Your child is 4 to 17 and still wears a diaper, pull-up, or brief
  • A parent or legal guardian answers for the child
  • The rash is only on the skin the diaper covers
  • It started in the last 7 days

Look for another care setting

  • Very sleepy, hard to wake, limp, confused, looking very sick or gray, or not acting like themselves (call 911 or go to the ER now).
  • Trouble breathing, fast or labored breathing, grunting, or blue or gray lips or face (call 911 or go to the ER now).
  • Swelling of the lips, tongue, or face, or hives with trouble breathing (call 911 or go to the ER now).
  • A seizure, a stiff neck, or a very bad headache (call 911 or go to the ER now).
  • A fever of 104°F (40°C) or higher, or a fever and the child looks very sick (call 911 or go to the ER now).
  • A baby 3 months old or younger with a temperature of 100.4°F (38°C) or higher (call 911 or go to the ER now).
  • No pee or wet diaper for 8 hours, fewer than 3 wet diapers or bathroom trips in 24 hours, no tears, sunken eyes, a dry mouth, or refusing to drink or feed (call 911 or go to the ER now).
  • Tiny purple or red spots that do not fade when pressed (call 911 or go to the ER now).
  • Vomiting again and again and unable to keep fluids down (call 911 or go to the ER now).
  • Severe pain, or pain that is getting worse fast (call 911 or go to the ER now).
  • A worry that someone hurt the child, or a bruise, burn, or cut you cannot explain (call 911 or go to the ER now).
  • New leg weakness or numbness, along with new wetting or soiling (call 911 or go to the ER now).
  • Skin turning dark, gray, or black (call 911 or go to the ER now).
  • Blisters or peeling skin together with a temperature of 100.4°F (38°C) or higher (call 911 or go to the ER now).
  • Blisters, or sores that look punched out (go to the ER or urgent care today).
  • Pus, yellow crusts, or weeping sores (go to the ER or urgent care today).
  • Open sores, raw skin, or bleeding (go to the ER or urgent care today).
  • Bright red skin that peels off in sheets or looks scalded (go to the ER or urgent care today).
  • Redness, swelling, or warmth that is spreading fast, red streaks, or a rash that is especially painful (go to the ER or urgent care today).
  • A temperature of 100.4°F (38°C) or higher in a child older than 3 months (see a doctor in person today).
  • Drinking or peeing much more than usual, or losing weight without a reason (see a doctor in person today).
  • Bright red skin mostly in a ring around the anus (see a doctor in person within 3 days).
  • New wetting or soiling in a child who had been dry (see a doctor in person within 3 days).
  • A child under 4 (see your child's own doctor in person).
  • A weak immune system or a serious ongoing health problem (see your child's own doctor in person).
  • Diapers because of a nerve, spine, bladder, or bowel problem (see your child's own doctor in person).
  • A rash for more than 7 days, or one that keeps coming back (see your child's own doctor in person).
  • An antifungal cream already used on this rash without clearing it (see your child's own doctor in person).
  • A rash that looks different from both descriptions, such as scaly, greasy, or silvery patches (see your child's own doctor in person).
  • A rash on other parts of the body too, not only where the diaper is (see your child's own doctor in person).
  • A weight under 13 kg, about 29 pounds (see your child's own doctor in person).
  • Sores in the mouth, or spots on the hands and feet (use our hand, foot, and mouth visit).
  • An adult 18 or older (use our skin-fold irritation visit).

What to have ready

  • Your child's weight
  • When the rash started, how it has changed, and what you have tried
  • Any recent diarrhea or antibiotics, and the diaper or wipe brand
  • Any reaction your child has had to a cream, and which cream

What happens next

Start the request on the website, answer a few questions to check that this visit fits you, and choose how fast you want an answer (the response window). If your concern still fits this service, a physician reviews it and sends you a secure update after you sign in. When appropriate, non-controlled prescriptions can be sent to your pharmacy, and a basic work or school note can be included at physician discretion.

How does the visit work?

The doctor reads your answers and sends a plan. Change wet or dirty diapers right away. Clean the skin gently with water, or a wipe with no fragrance or alcohol. Pat dry, or let the skin air dry. Then put on a thick layer of zinc oxide paste or petroleum jelly, like icing on a cupcake. If the paste is clean, leave it and add more on top. Use a diaper that soaks up well. Do not make it tight. Do not use plastic pants.

What if the rash looks like yeast?

If the rash looks like yeast, the doctor may send a cream. Yeast is bright red with sharp edges and small red bumps nearby. The cream is nystatin or clotrimazole. Put it on the red skin in the morning and at bedtime for 7 days. Spread it gently. Do not scrub. Put paste over it. Finish all 7 days, then stop.

Do I need to send photos?

No. Please do not send photos of your child's diaper area. We do not need them. The doctor decides from your answers. We do not order any tests.

What should I not use on the rash?

Do not use antibiotic ointment, antiseptic creams, a steroid cream like hydrocortisone, or an antifungal cream from the store on the diaper area. Use a cream only if the doctor sends it. If the cream burns or stings, or you see hives without trouble breathing, stop it and message us. If you see swelling of the lips, tongue, or face, or hives with trouble breathing, stop the cream and call 911.

When should I get more help?

The plan lasts 7 days from the day you start it. We cannot add a cream, change a cream, or make the plan longer by message. If the rash is worse, or not better after 3 days, see a doctor in person within 3 days. If your child is not clearly better when the plan ends, or the rash comes back within 2 weeks, see your child's own doctor in person. If any warning sign on this page starts, get care as shown there. Do not wait for our reply.

What does it cost?

The visit price is shown before you pay. You pay the pharmacy for the cream. You buy the paste at a store.

Other conditions we treat

Not quite what you have? Here are other conditions we treat.

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