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Lichen sclerosus care online, between your yearly exams

For adults 18 or older whose lichen sclerosus of the vulva a clinician already diagnosed in person. This visit helps between your yearly exams. It does not replace them.

Start a $59 online review for Lichen sclerosus (already diagnosed).

Lichen sclerosus is a long-term skin problem. It most often affects the skin of the vulva and around the anus. The skin gets white, thin, and itchy. It can scar. It cannot be cured, and you cannot catch it. A strong steroid ointment keeps it quiet for most people. It raises the risk of skin cancer of the vulva a little. That is why you need an exam in person every year. This visit is for adults 18 or older in Virginia or West Virginia who have lichen sclerosus on the vulva. A clinician has already examined you in person. A biopsy confirmed it, or a skin doctor, a gynecologist, or a vulvar specialist told you that you have it. You finished your first treatment. A clinician examined you in person after that, in the last 12 months. You have used a steroid ointment before. This visit is not for a new problem. We cannot look at your skin, so we do not diagnose anything. We do not order tests. You send no photos of your private parts. The doctor reads your answers and sends a plan. The plan starts with skin care. The doctor may also send one steroid ointment, clobetasol 0.05% or mometasone 0.1%, when it is safe for you. Signs that need care right away, or an exam in person, send you there before you pay.

If treatment is appropriate, your physician can send a non-controlled prescription to your pharmacy and provide portal instructions for the next step.

Already in ongoing care with us for this? Check-ins are $39 (your first one is free).

Log in to ask for one

Quick facts

  • You must be physically located in Virginia or West Virginia at the time of request.
  • Starts at $59
  • No insurance needed
  • No app download
  • Physician review around the clock
  • Non-controlled prescriptions can be sent to your pharmacy when appropriate
  • A work or school note can be included when medically appropriate
  • Response times apply 24/7, every day

Common symptoms

  • White, thin, itchy skin on the vulva or around the anus
  • Itch or soreness that comes back after treatment (a flare)
  • Skin that can scar over time

May fit online care

  • Adults 18 and older
  • You are 18 or older and in Virginia or West Virginia
  • A biopsy confirmed your lichen sclerosus, or a skin doctor, a gynecologist, or a vulvar specialist examined you in person and told you that you have it
  • You finished your first treatment
  • A clinician examined you in person after that, in the last 12 months
  • You have used a steroid ointment on this skin before
  • You have none of the warning signs listed below

Look for another care setting

  • Trouble breathing, or wheezing (call 911 or go to the ER now).
  • Swelling of your lips, tongue, face, or throat, or trouble swallowing (call 911 or go to the ER now).
  • No way to pass any urine (call 911 or go to the ER now).
  • Bleeding that soaks a pad every hour (call 911 or go to the ER now).
  • If any of the signs above start after you use the ointment, stop using it and call 911 or go to the ER now.
  • A fever of 100.4 F (38 C) or higher, or shaking chills (see a doctor in person today).
  • Skin on your vulva that is red, hot, swollen, very painful, or has pus (see a doctor in person today).
  • Painful blisters or small sores that started in the last few days (see a doctor in person today).
  • Hives, or an itchy rash all over your body, after you use the ointment (see a doctor in person today).
  • If any of the signs just above start after you use the ointment, stop using it first, then see a doctor in person today.
  • A new lump or growth (see a doctor in person within 7 days).
  • A sore, crack, or raw spot that has not healed in 2 weeks (see a doctor in person within 7 days).
  • Skin that is thicker, raised, rough, or like a wart (see a doctor in person within 7 days).
  • Bleeding that is not from scratching and is not your period (see a doctor in person within 7 days).
  • A new red, purple, or bruised patch (see a doctor in person within 7 days).
  • A patch that turns pink, brown, or dark, or a mole that changes (see a doctor in person within 7 days).
  • One patch that looks different from the rest, or does not get better with your ointment. That includes one patch that is not better after 14 nights (see a doctor in person within 7 days).
  • These can be signs of skin cancer. Finding it early helps.
  • Your itch or soreness has not been under control for more than 4 weeks, even with your ointment (see a doctor in person within 14 days).
  • Your itch or soreness came back in the last 4 weeks, and you had another flare in the 3 months before (see a doctor in person within 14 days).
  • Your itch or soreness gets worse while you use the ointment every night for a flare (see a doctor in person within 14 days).
  • Your itch or soreness, as a whole, is not better after you use the ointment every night for 14 nights (see a doctor in person within 14 days).
  • You usually need your ointment more than 3 times a week to keep your symptoms down. Do not count a flare step your doctor told you to use (see a doctor in person within 14 days).
  • You used more than 30 grams of ointment in the last 6 months. Do not count your first 3-month course (see a doctor in person within 14 days).
  • You have new pain when you pass urine, a weaker urine stream, or new pain with sex (see a doctor in person within 14 days).
  • You have new discharge from the vagina, a bad smell, or burning inside the vagina (see a doctor in person within 14 days).
  • The opening of your vagina feels tighter, or the folds of skin look more stuck together (see a doctor in person within 14 days).
  • You have painful bowel movements, or new cracks near the anus (see a doctor in person within 14 days).
  • The skin where you use the ointment has gotten thinner since your last in-person exam (see a doctor in person within 14 days).
  • While you wait to be seen for a sign in the 7-day or 14-day lists, use your ointment only on the usual schedule your own doctor gave you. Do not add extra nights. If your own doctor did not give you a schedule, ask your own doctor how to use it.
  • You were told you have lichen sclerosus, but you did not have a biopsy and did not see a skin doctor, a gynecologist, or a vulvar specialist (see your own doctor).
  • No clinician has examined you in person for this, or you are not sure (see your own doctor).
  • Your last exam in person for this was more than 12 months ago, or you are not sure when it was (see your own doctor).
  • You are still on your first treatment, or you have never used a steroid ointment on this skin (see your own doctor).
  • No clinician has examined you in person since you finished your first treatment, or you are not sure (see your own doctor).
  • You also have lichen planus, or sores or scars inside the vagina (see your own doctor).
  • You have had precancer or cancer of the vulva (see your own doctor).
  • A specialist gives you a pill or shots for this, or is changing your plan now (see your own doctor).
  • Your lichen sclerosus is only on skin away from the vulva and anus, or on the penis (see your own doctor).
  • You are pregnant or might be, you plan to get pregnant in the next 3 months, or you are breastfeeding (see your own doctor).
  • Neither of our two ointments is safe for you, for example because of an allergy. We will not send one (see your own doctor).
  • You are under 18 (see your own doctor).
  • If you are pregnant or breastfeeding, ask your own doctor how to use your ointment.
  • If more than one fits, follow the first one.

What to have ready

  • The month and year of your last exam in person
  • The ointment you use, and on which nights
  • Every medicine, vitamin, and supplement you take, and any allergy or bad reaction to a medicine
  • The pharmacy you want to use

What happens next

Start the request on the website, answer a few questions to check that this visit fits you, and choose how fast you want an answer (the response window). If your concern still fits this service, a physician reviews it and sends you a secure update after you sign in. When appropriate, non-controlled prescriptions can be sent to your pharmacy, and a basic work or school note can be included at physician discretion.

Do you diagnose lichen sclerosus?

No. A clinician must already have diagnosed it in person, by a biopsy or by an exam by a skin doctor, a gynecologist, or a vulvar specialist. We cannot look at your skin, so we do not diagnose anything. We do not order tests.

Do I send photos?

No. Please do not send photos of your private parts. We do not need them. You may send a photo of a paper that shows your diagnosis, like a biopsy report. You do not have to.

Is the ointment approved for this?

The FDA label for clobetasol is for steroid-responsive skin problems in general. It says to use it for no more than 2 weeks in a row. The label does not name lichen sclerosus. Expert guidelines say doctors can use these ointments for this problem, in small amounts, for much longer. That use is called off-label.

How much ointment can I get?

We send one small tube, 15 grams, at a time. It should last 3 months or more. We will not send more than 30 grams in 6 months. That is about 5 grams a month. The FDA label sets a top limit of 50 grams a week, so we stay far under it.

Why do I need a yearly exam in person?

You can feel fine while the disease is not under control. Only an exam can tell. Lichen sclerosus also raises the risk of skin cancer of the vulva a little. That is why you need an exam in person every year. We will not send more medicine if your last exam in person was more than 12 months ago, or if you are not sure when it was.

Is it safe in pregnancy or while breastfeeding?

Please ask your own doctor. If you are pregnant or might be, you plan to get pregnant in the next 3 months, or you are breastfeeding, this visit is not for you. Ask your own doctor how to use your ointment.

Can my daughter use this?

No. This visit is for adults 18 or older. A girl with itchy white patches should see a doctor in person.

What does it cost?

The visit price is shown before you pay. Your first check-in is free. Later check-ins are priced as shown at the check-in. You pay the pharmacy for the medicine.

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